We design your Zendesk to work for you
Whether you're looking to get up and running with Zendesk tools or need to optimise your current setup, advoCX will help you design the best customer experience.
Trusted By
CX that’s made to measure
At advoCX, we place emphasis on understanding your business and customers by collaborating with your team throughout the assessment and design process. With this approach, we are able to implement a fully tailored Zendesk solution that provides the best overall experience for both your agents and customers.
We combine our deep technical expertise and experience implementing Zendesk software with our catalogue of best practices to enhance your customer service operation.
The Zendesk Experts
As a Zendesk Implementation Partner, we have the expertise and experience to help you create your desired customer experience. Our consultants have previously completed over 200 Zendesk implementations and have developed a host of best practices across a number of industries.
Our Services
ZENDESK IMPLEMENTATION
We design and configure your Zendesk solution according to your business needs. Our implementation services range from single-channel customer-facing systems to multichannel solutions that serve both internal and customer populations.
ZENDESK OPTIMIZATION
We review your existing Zendesk solution and identify areas for improvement in line with the evolution of your business. We offer both an assessment only and an assess and configuration service.
ZENDESK INTEGRATIONS + CUSTOMIZATIONS
In collaboration with our technology partners, we will work with you to extend the capabilities of your Zendesk solution with custom apps and 3rd party system integrations.
ZENDESK MANAGEMENT AND ADMINISTRATION
We offer ongoing administration support so your Zendesk can be updated ad-hoc to meet your needs whenever your in-house team is unavailable.