The Zendesk Experts

Having spent several years running Zendesk implementation projects both within Zendesk and as independent consultants, our team has developed the necessary skill set to support you with your Zendesk initiatives as detailed in our Services offering. 

As a Zendesk Implementation Partner, we have the expertise and experience to help you create your desired customer experience. Our consultants have collectively completed over 300 Zendesk implementations and have developed a repository of best practices across several industries. These include

  • Retail and E-commerce

  • Media and Entertainment

  • Fintech

  • Healthcare

  • Travel & Hospitality

  • Gaming

  • Corporate Services (IT helpdesk & HR services)

  • Software and Technology

 
 

Powerful alone. Even better together.

We partner with the best technology providers that allow us to extend your Zendesk to give the most value. Sometimes you need just a little bit more to give you that cutting edge customer experience. See some of our partners below

 

Automate your support with the most powerful virtual agent platform. Faster resolutions, better workflows & happier customers. In 109 languages. Deliver amazing customer experiences through a one-click integration with Zendesk Chat & Support that’s trusted by Zendesk itself

 

Using older document tools slows you down and makes work harder than necessary. With e-signature, templates, custom fields, approval workflows, and more, PandaDoc gives you the confidence to create impressive documents in minutes and get them signed in a snap.

Directly within Zendesk Support, create proposals, quotes, contracts and invoices from Ticket and User records - plus, collect legally binding electronic signatures.

 

Tray.io is a General Automation Platform whose goal is to automate as many processes as possible for our customers. We aim to accomplish that by replacing code with clicks wherever possible so that anyone from can use the Tray Platform to power integration use cases.

 

Snapcall is a digital platform that integrates voice and video calling capabilities into websites and mobile apps, enhancing customer service and engagement. It allows customers to initiate real-time communications with businesses directly from their digital platforms, without the need for traditional phone systems or external apps. This technology aims to streamline the customer journey, making interactions more immediate and personalized.

 

Lokalise is a localization and translation management platform for agile teams. Lokalise provides a better way to adapt web and mobile apps, games, IoT, software or digital content for international markets. Enable seamless translation of your content with Lokalise in Zendesk Chat, Zendesk Support and Zendesk Guide.