Beesline International: A Testament to Natural Innovation and Customer Care Excellence

Founded in 1993, Beesline International has carved its niche as a pioneering force in the natural cosmetics industry, advocating for the ancient science of Apitherapy. This approach harnesses the potent healing properties of bee by-products such as honey, beeswax, royal jelly, and propolis, alongside fresh botanical extracts. The company's mission goes beyond crafting effective skincare solutions; it is deeply rooted in promoting safety, sustainability, and ethical practices. Beesline's product formulations, which are 95-100% natural, stand as a testament to this commitment, offering a robust alternative to chemical-laden cosmetics and emphasizing cruelty-free, biodegradable, and ocean-friendly practices.

Global Footprint

Beesline International proudly operates across a wide expanse of the MENA region, distributing its products in over 12 markets including Lebanon, Jordan, Iraq, Egypt, Saudi Arabia, Kuwait, Qatar,United Arab Emirates, Oman, Tunisia, and Libya. This extensive reach underscores Beesline's commitment to making its natural and safe skincare solutions accessible to diverse demographics, catering to the unique beauty and health needs of consumers across different cultural and environmental landscapes. The company's focus on adhering to international regulatory and safety standards, as demonstrated through its partnership with API France, further solidifies its standing in these markets and showcases its dedication to quality and consumer trust.

A Leap Forward in Customer Support with advoCX

The partnership between Beesline and advoCX in implementing Zendesk has been pivotal in enhancing Beesline's approach to customer support. The Beesline Customer Care team expressed their gratitude:

We want to express our sincere appreciation for the outstanding support and assistance the advoCX team provided during the Zendesk implementation and launch. They were able to maintain and sustain all our requirements and customization, leading to a success story in Beesline where we can fully rely on Zendesk for Beesline’s customer support team across 6 different countries. Worth mentioning the team’s commitment to create the best in market practices using Zendesk for Beesline customer care department.

This partnership has ensured that Beesline’s customer support is responsive, personalized, and effective, meeting the unique needs of customers across its broad operational footprint. advoCX's dedication to understanding and fulfilling Beesline's requirements has not only enhanced customer support efficiency but also established new benchmarks for customer care.

Looking Ahead

The collaboration between Beesline and advoCX, marked by the successful deployment of Zendesk, highlights Beesline’s innovative spirit and dedication to excellence in customer service. This initiative reflects Beesline's broader mission to provide care that is as natural and reliable as its products, reinforcing its commitment to customer service excellence and sustainable practices as it continues to expand its presence in the natural cosmetics industry.