Founded in 2013, the Cornish Seaweed Bath Company carefully distill and nurture seaweed's key natural elements to infuse into all of their range of natural, effective skincare.

The 24/7 nature of online retail means customers expect to contact the team via multiple channels. There was a need to efficiently manage customer communications while still providing the personal touch customers had become accustomed to. Zendesk was the platform to fill that gap.

In partnership with advoCX , Cornish Seaweed Bath Co. has been able to elevate its customer service operation with Zendesk's powerful suite; providing a central multi-channel solution to provide the quality of service customers expect.

“I honestly don't think we could have done without Lumi's help with setting up Zendesk, he was incredibly helpful, friendly and knowledgeable! He is a fantastic communicator and nothing seemed too much to ask of him.”

“He was available, it seemed, almost 24/7 even over the festive period. He was invaluable in helping us to detangle the complexity of setting up Zendesk and with a fast, efficient and very patient manner. If we could have him as part of our team on a permanent basis, we would :)”

Hannah May, Co-Founder at Cornish Seaweed Bath Co.