Ripe’s ethos is to have a fresh approach to insurance and has a range of leisure, lifestyle and SME insurance products. Ripe is passionate about delighting its customers. In partnership with advoCX, Ripe were able to implement Zendesk to further enhance the customer service experience for its growing number of policyholders.

“Lumi helped us in the set up and configuration of Zendesk, we could not have done this without him. He was approachable and always available for any questions (no matter how simple). We are a business with many products and so his guidance and teaching on the set up has massively helped us to continue with our growth.

We have approached Lumi again to help us expand even further using Zendesk as Lumi fully knows what he is talking about.”

Melissa Savage, Head of Contact Center at Ripe Thining