Eyes down, inbox upShared Inbox BingoTick every square your team has lived through. Customer serviceITHROps & sales Customer service editionCard No. 0020 BINGOFlagged it, forgot it“Per my last email”Can you forward me that?Found it in spamMarked as read by accidentAnswered from a personal inboxSearching for “refund”Can't tell what's resolvedCustomer chased twiceInbox tracked on a spreadsheetNo idea what we promisedCopy-paste the same replyFREERe: Re: Fwd:Who's on the inbox today?Did anyone reply to this?Same customer, three threadsMonday: 214 unreadWe'll sort a proper system after peakHoliday cover chaosTwo of us replied at onceI thought you had itColour-coded folders nobody usesCustomer CC'd the CEOIt's in Dave's sent itemsReply-all, wrong person squares tickedlines IT editionCard No. 0037 BINGOHave you tried turning it off?Screenshot of a screenshotDid you get my message?Can't log in to anythingNew starter Monday, told FridayAsked at the coffee machineFixed it, told no oneInbox rule went rogueForwarded from the MDLeaver still has access“It's broken” (no details)Password reset, againFREERe: Re: Fwd:No ticket, no problem, right?URGENT!!! (it isn't)Can you just quickly...Chased before it was sent“Works on my machine”Same issue, five emailsOne email, eight issuesSent via Teams, email AND in personWho has the admin login?Shared mailbox permissions?Wi-Fi is down (it isn't)Printer. Again. squares tickedlines HR editionCard No. 0054 BINGOForm in five versionsWho signs this off?Spreadsheet of who repliedCan you resend my payslip?Replied, but to whom?“Who do I ask about...?”Duplicate holiday requestInbox owner on annual leaveWhere's the policy?Asked the manager, then HRCan't find the contractIs it in the handbook?FREERe: Re: Fwd:P45 request from 2019Sent to the old HR addressNew starter paperwork missingPayroll cut-off panicReceipt arrived by postSick note as a blurry photoSame question, three peopleChristmas party RSVPsQuick question (it isn't)Pension question, nobody knowsHow many holiday days left?Reference request chaser squares tickedlines Ops & sales editionCard No. 0071 BINGOTwo quotes, two pricesSpreadsheet as order systemCan you resend the quote?Booking lives in someone's headPromised Friday, it's MondayQuote_v4_FINAL_finalReply to a two-year-old threadCustomer chasing the quoteDid anyone send the quote?Order emailed at 11pmPrice agreed on the phoneSame job booked twiceFREERe: Re: Fwd:Delivery date? Ask SteveLead sat there a weekMissed the follow-upCRM? It's the inboxStock check by shoutingLost a job to a slow replyIt's on a sticky noteWhere's the PO?Invoice query, wrong inboxCustomer emailed the driverWho's dealing with this account?Chased by email, phone and WhatsApp squares tickedlines Start again Ticked 10+? Book a 20-min call on how your team handles enquiries → Screenshot your card and share your score.
